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Shipping

Orders are processed within 1 business day and shipped via NZ Post on week days only. Estimated delivery is overnight for the North Island and 2–3 days for the South Island or rural addresses. At checkout, you’ll see item price, delivery cost, and estimated timeframe based on your location. While tracking is provided upon dispatch, delivery dates are not guaranteed. NZ Post timeframes are guidelines only, and delays are possible. We cannot offer refunds for late deliveries. If nobody will be available to receive your order, please provide delivery instructions for a secure, weather-protected location. Freedom Floristry cannot accept responsibility for parcels exposed to weather conditions after successful courier delivery.


Refunds & Returns

Change of Mind, Exchanges or store credit are available for eligible items purchased online at freedomfloristry.co.nz and returned in original condition within 7 days. Return shipping is at the buyer’s expense, and items must be securely packaged. Custom and/or Event-specific orders, such as wedding & event flowers, school balls, and seasonal arrangements (e.g., Valentine's Day and Christmas), are non-refundable.


Damaged or Incorrect Items

All items are securely packaged, but minor breakages may occur due to the delicate nature of dried florals. For damage, defective, or incorrect items, contact aimee@freedomfloristry.co.nz within 48 hours of delivery and provide photos of the item and packaging. Approved claims will be resolved with a replacement, refund, or store credit, or other remedy as required under New Zealand consumer law.


Terms of Sale

By purchasing, you agree to these policies. See our FAQ and Terms & Conditions page for more details.

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